Order Procedure

How your order processed

- Apply for a membership at Club Trion
- Sign in to see items presented in our web catalog
- Place Order
- Issuing Pro-forma invoice
- Confirmation of Pro-forma with full payment
- 3-4 weeks manufacturing plus shipping


Terms and Conditions

- Minimum order amount is US$700 excluding shipping & handling
- Payment should be made by money order, bank wire transfer, or major credit cards in advance
- All items come with standard sizes, setting with white cubic zirconia, unless otherwise specified
- Since the prices in the pro-forma are based on London Gold fix on the day of receiving order, payment should be made in 3 days. Otherwise the order will be cancelled automatically
- Use of product images at our website is strictly prohibited


Return Policy

- If your merchandise is shipped not in perfect condition, please report us within 5 days of order receipt for a return authorization number
- All defective items must be returned to Trion within 10 days from the day of order receipt. All returns must be in the same condition together with the invoice and packaging as they were sent, unworn and unharmed
- Special orders are not refundable such as custom made items
- Report any damages or losses in transit to the carrier immediately. We are not responsible for damages or losses incurred in transit
- For returned merchandise, we replace them, refund, or credit to your account upon your choice
- In case of refund to your credit card, the refund will be posted to the original card that was used for the purchase. No exceptions.